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AimHigh  Service & Support:
Increase the level of support with AimHigh. AimHigh dramatically improves response times and customer satisfaction by routing g y p p y g and managing all incoming calls to the proper representative, so answers are ready and right the first time. Increase productivity By streamlining processes and accessing a knowledge base of information through an easy‐to‐use interface, accurate answers to issues are just a mouse click away. Enhance efficiency AimHigh offers support technicians a variety of access and deployment options—client server, thin client and Web based—to extend functionality across the organization.  AimHigh


Every piece of information becomes part of the solution. Built on nearly 5 years of service management experience all over the region, AimHigh® Service & Support™ is the industry’s first and leading bi‐lingual solution built on Microsoft .NET technology and specifically for the small to midsize enterprise no matter your vertical, no matter your size. Whether for internal IT or external customer support, hands down, AimHigh will help you reduce costs and increase operational productivity.

AimHigh was also built with IT and ITIL best practices in mind. It is supporting the following ITIL processes and/or features:

• Incident Management—Mobilize resources across the entire enterprise to reach quick resolution and meet Service Level Agreements, all with a single ticket.

• Problem Management—Improve your service quality by uncovering the root cause of incidents.

• Change Management—Minimize the impact of daily changes by ensuring that a set of standardized processes are established and followed. uages including menus, interface, messages, and data

• Link to Active Directory By connecting to LDAP, you can rest assured, and all your employees information will be synchronized automatically

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