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ITIL: Overview and Benefits

ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:

-          reduced costs

-          improved IT services through the use of proven best practice processes

-          improved customer satisfaction through a more professional approach to service delivery

-          standards and guidance

-          improved productivity

-          improved use of skills and experience

-          improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.

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