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Contact Center Solutions

Unified business communications for the contact center A communications platform should make your contact center a service powerhouse. But power requires flexibility — and innovation — for the multi-channel agility you need to respond to customer demands.

Customer Interaction Center (CIC) gives your contact center a single IP communications platform, offered on-premise or as a hosted service, that's both innovative and agile. Our contact center solution is innovative in its all-in-one, open standards architecture for multi-channel interactions as well as SIP and VoIP. Agile in its unified application suite for every aspect of the customer experience. And complete… in that you get everything required in a contact center solution to improve performance throughout your operation.
  • ACD/multimedia queuing.
  • Quality monitoring & reporting.
  •  Knowledge management.
  • IVR & self service automation.
  • Workforce management (WFM).
  • Outbound dialing.
  • Multimedia recording.
  • Screen recording.
  • Agent scoring.
  • Customer Satisfaction Surveys.
  • Multi-site routing.

When it comes to your customers, building a better experience around them gives you the ultimate advantage. Our all-in-one contact center solution lets you make each customer’s experience an exceptional one. Hosted SaaS or premise-based contact center solution Different contact centers have different needs. Interactive Intelligence helps you pick the right contact center solution by offering our all-in-one solution as either a premise-based solution or as a hosted Software as a Service (SaaS) offering, both easily scalable from 25 - 5,000 agents. Your choice.
Contact Center Sheet

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